tg999 Terms and Conditions

1 Introduction and Acceptance

These Terms and Conditions ("Terms") form a legally binding agreement between the authority operating the tg999 platform and all its services ("tg999", "we", "us") and any user ("you", "member", "user").

By accessing, registering on, or using any service on the tg999 website (https://tg999.cam), you fully agree to these Terms. If you do not agree, please refrain from using our platform.

We reserve the right to modify these Terms at any time. Continued use of the platform after any changes will be taken as your acceptance of the revised Terms.

2 Eligibility and Registration

2.1 Age Requirement

To open an account and use services on tg999, you must be 21 (twenty-one) years of age or older. We may request proof of age verification at any time. Accounts belonging to minors will be closed immediately and any deposited funds may not be returned.

2.2 Single Account

Each user may hold only one account. Creating multiple accounts under the same person's name is strictly prohibited. If multiple accounts are detected, all accounts will be permanently closed and any associated bonuses and winnings will be forfeited.

2.3 Accurate Information

You must provide accurate, complete and up-to-date information at the time of registration. Providing false or misleading information will result in account closure.

2.4 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You must not allow anyone else to use your account. Any unauthorized access to your account must be reported to our support team immediately. You are responsible for all activity conducted through your account.

3 Deposits, Withdrawals and Payment Policy

3.1 Deposit Limits

The minimum deposit amount through any payment method on tg999 is ৳500. We accept deposits via bKash, Nagad, Rocket and Upay.

3.2 Withdrawal Limits

The minimum withdrawal amount is ৳1,000. Withdrawal requests generally take between 30 minutes and 3 hours to process. Identity verification may be required before a withdrawal request is approved.

3.3 Payment Methods

Currently supported payment methods are:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Upay — Mobile Payment

3.4 Deposit Verification

Deposits must be sent from your own account. Transactions made from third-party accounts or cards will not be accepted and funds may be returned in such cases. We reserve the right to investigate any transaction to prevent money laundering.

3.5 Withdrawal Process

To request a withdrawal, you must have sufficient verified balance in your account. Withdrawals may be temporarily held if the wagering requirements of any active bonus have not been met. We reserve the right to hold withdrawals if fraudulent activity is suspected.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. To use this bonus, a 25x wagering requirement must be met — meaning you must wager a total of 25 times the bonus amount before making a withdrawal.

4.2 General Bonus Terms

• Each bonus offer may have its own specific terms.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been fulfilled.
• Multiple bonuses cannot be claimed at the same time unless the offer specifically states otherwise.
• Any attempt to claim bonuses through fraudulent means will result in account closure.
• We reserve the right to modify or cancel any bonus offer at any time.

4.3 VIP Program

The tg999 VIP program has three tiers:

• Bronze — Weekly cashback of up to 0.3%.
• Silver — Weekly cashback of up to 0.7%.
• Gold — Weekly cashback of up to 1.0%.

Advancement to a higher VIP tier depends on your regular participation and active engagement with the platform. tg999 reserves the right to review or change any member's VIP status.

5 Gaming Rules and Fair Play

5.1 Gaming Policy

All games available on tg999 are operated in a safe and fair environment. We use certified Random Number Generator (RNG) technology to ensure fair play. No game outcome is predetermined and each round is conducted independently.

5.2 Prohibited Activities

The following activities are strictly prohibited and may result in account closure:

• Using any software, bots or automated systems to operate games.
• Attempting to exploit game vulnerabilities or technical errors.
• Colluding with other players to use fraudulent strategies.
• Using multiple accounts to take advantage of bonuses.
• Attempting any form of cheating or hacking.

5.3 Technical Issues

If a game is interrupted due to technical issues, server outages or loss of internet connection, tg999 reserves the right to void that round. Any placed bets will be returned in such circumstances.

6 Account Suspension and Closure

6.1 Our Rights

tg999 reserves the right to suspend or permanently close any account without prior notice in any of the following circumstances:

• Violation of any clause of these Terms.
• Registration using false or forged information.
• Suspicion of fraudulent activity or money laundering.
• Evidence of an account being operated by a minor.
• On the direction of law enforcement authorities.

6.2 Closure at User Request

If you wish to close your account yourself, you may submit a request through our 24/7 live chat support or by email. You will be given the opportunity to withdraw any remaining balance before the account is closed, though bonus-related terms will still apply.

7 Responsible Gambling Policy

7.1 Our Commitment

tg999 is fully committed to responsible gambling. We believe that gambling is for entertainment, not as a means of solving financial problems. If you feel that your gambling habits are getting out of control, please seek our support immediately.

7.2 Self-Exclusion and Limit Setting

You may contact our support team to request deposit limits, wagering limits or temporary self-exclusion on your account. For more details, visit our responsible gaming page.

8 Privacy and Data Protection

Our privacy policy applies to the collection, use and protection of your personal information. We use SSL encryption technology to keep all your information secure. We never sell your personal information to third parties.

We follow Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures. For this reason, we may request a copy of your identification or other documents before processing a withdrawal.

9 Intellectual Property and Content Ownership

All content published on the tg999 website — logos, designs, text, graphics, software and other elements — is the exclusive property of tg999 and is protected under applicable intellectual property laws.

Reproducing, distributing, modifying or using any part of this content for commercial purposes without our prior written permission is strictly prohibited.

10 Limitation of Liability

tg999 will not bear any liability for the following:

• A game being interrupted midway due to loss of internet connection or technical issues.
• Disruption of services from third-party payment providers (bKash, Nagad, Rocket, Upay).
• Account information being compromised due to your own negligence.
• Losses caused by unforeseen events or circumstances beyond our control.

Our maximum liability will in no case exceed the original amount of the transaction in question.

11 Dispute Resolution

11.1 Complaints Process

For any complaint or dispute, please first contact us via our 24/7 live chat or by email ([email protected]). We will review the complaint on business days and aim to provide a resolution as quickly as possible.

11.2 Final Decision

In any dispute, the decision of tg999 will be considered final. However, we are always committed to resolving issues through a fair and transparent process.

12 Changes and Termination of Services

tg999 reserves the right to modify, suspend or completely discontinue its services, game library, bonus structure or any part of the platform at any time. We will endeavor to notify members in advance of any significant changes.

If any service is permanently discontinued, any valid balance in members' accounts will be returned through the appropriate process.

13 Contact and Support

For any questions or comments about these Terms, please contact us:

• 24/7 Live Chat — directly on the website
• Email: [email protected]

Our support team is available in Bengali seven days a week, 24 hours a day.

14 Applicable Law

These Terms will be governed by the relevant international online gaming laws and regulations. In the event of any dispute, both parties will first seek a friendly resolution. We are committed to complying with all applicable laws and regulations as a safe and reliable platform.

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will continue to remain fully in effect.