tg999 Privacy Policy
Your personal information at tg999 is stored with the highest level of security. In this policy, we clearly explain how your information is collected, used, and protected.
tg999 (referred to hereinafter as "we", "us", or "the platform") is a trusted online gaming and betting service provider in Bangladesh. By registering, logging in, or using any service on our website tg999.cam, you will be considered to have fully read and accepted this privacy policy. Our platform fully respects user privacy and we handle your personal information with care.
This privacy policy will inform you about what types of information tg999 collects, how that information is used, who it is shared with, and how you can maintain control over your information. We use SSL encryption and advanced security technology to keep your information secure.
1. What Information We Collect
Registration and Identity Information
When you open an account at tg999, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Password (stored in encrypted form)
- National ID number (where applicable)
Financial and Transaction Information
For secure payment processing, we collect:
- bKash, Nagad, Rocket, or Upay account numbers
- Deposit and withdrawal history
- Transaction time, amount, and method
- Bank account information (where applicable)
Technical and Device Information
To improve our service and ensure security, we automatically collect:
- IP address and geographic location
- Browser type and device information
- Cookie and session data
- Page visit and click history
Gaming Activity Information
To personalize your gaming experience, we record:
- Names and types of games played
- Bet amounts and result history
- Bonus usage records
- Total duration of each session
2. How Your Information Is Used
Service Delivery and Operations
Collected information is primarily used to run tg999's core services. This includes creating and verifying accounts, processing transactions, managing gaming sessions, and issuing bonuses and rewards. We use your information to ensure your account's security and to prevent fraudulent activity.
Customer Support and Communication
Using your contact information, we reach out for the following purposes:
- Sending important notifications about account verification and security
- Sending confirmation messages for successful or failed transactions
- Verifying your identity through 24/7 live chat support
- Sharing information about promotional offers and bonuses where applicable
You can opt out of promotional communications at any time.
Compliance with Legal Obligations
We may use your information to comply with applicable laws and regulations. This includes following Anti-Money Laundering (AML) procedures, completing KYC (Know Your Customer) processes, and responding to lawful requests from authorities.
Responsible Gaming Monitoring
tg999 is committed to responsible gaming. By analysing your gaming activity data, we identify potentially problematic patterns of play and provide support where needed. For more details, read our Responsible Gaming Guidelines.
3. Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. tg999 uses the following types of cookies:
- Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
- Functional Cookies: To remember your language preferences and gaming settings.
- Analytical Cookies: To review and improve site usage.
- Performance Cookies: To improve page loading speed and user experience.
4. Sharing Information with Third Parties
Payment Service Providers
To ensure secure transactions, we share your relevant payment information with bKash, Nagad, Rocket, and Upay. This sharing is limited solely to the purpose of processing transactions, and these organisations are governed by their own privacy policies.
Game Software Providers
Our platform features games from various providers including Pragmatic Play, Spribe, JILI, and PG Soft. The minimum information necessary for game operation may be shared with them.
Legal Authorities
In the case of a valid legal order or a lawful request from a government agency, we may provide required information if legally obligated to do so. In such cases, we always try to protect the interests of our users.
What We Never Do
tg999 never sells, rents, or shares your personal information with third parties for commercial purposes. Our business partners are also not permitted to use your information for marketing purposes.
5. Data Security Measures
Technical Security
tg999 uses industry-standard security technologies to keep your information safe:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is fully encrypted.
- Data Encryption: Stored sensitive information is protected with strong encryption algorithms.
- Firewall and Security Monitoring: Continuous security monitoring at the server level.
- Two-Factor Verification: An additional verification process is triggered on suspicious login attempts.
Administrative and Organisational Protections
Alongside technical measures, we also take organisational steps. Only authorised staff can access your information where necessary. All staff receive regular training on data protection and are bound by strict confidentiality agreements.
Response to Security Breaches
If a security breach is detected, we act quickly. If your information could be at risk, we will notify you as soon as possible and advise on the necessary protective steps to take.
6. Data Retention Period
tg999 retains your information for the following periods:
- Account Information: For as long as your account is active and for a defined period after closure as required by law.
- Transaction Records: Retained for a defined period in compliance with financial regulations.
- Gaming Logs: Kept for a specified period for dispute resolution and security purposes.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies follow browser settings.
Once legal obligations have ended, we securely delete or anonymise your information.
Your Rights and Controls
Right to Access Your Information
You can log in to your account at any time to view and update your stored personal information. You can also contact our support team to request a copy of your information.
Right to Correct Your Information
If any of your information is incorrect, you can have it corrected. Identity verification may be required for certain changes. Send a request through our live chat or by email.
Right to Close Your Account
You can close your tg999 account at any time. After your account is closed, your personal information will be deleted within a set timeframe except where required by law.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can opt out at any time through your account settings or by informing our support team.
Data Portability
You may request a structured copy of your personal information. Send this request to our support email and we will respond as soon as possible.
Right to Lodge a Complaint
If you have concerns about how we handle your data, please contact our support team first. We will review your complaint within 72 hours.
8. Privacy of Minors
tg999 strictly provides services only to those aged 21 or older. We do not knowingly collect information from any minor. An age verification process is in place during registration. If we become aware that a user is under 21, that account will be closed immediately and the relevant information will be deleted.
9. Changes to This Policy
tg999 may update this privacy policy from time to time. For any significant changes, we will:
- Publish a notice on the website.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the page.
Continued use of the platform after changes will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.
10. Related Policies
Alongside this privacy policy, we encourage you to read the following policies as well:
- Terms and Conditions — The complete terms for using our services.
- Responsible Gaming Guidelines — Information on safe and responsible gaming.
- About Us — An introduction to tg999 and our goals.
- FAQ — Answers to common questions.
Contact Us
Have questions about privacy?
Reach us via 24/7 live chat or email — we are ready to assist you in Bengali.